About the role:

We’re looking for a proactive, detail-oriented Account Manager to serve as the strategic point of contact for our e-commerce clients. In this role, you’ll bridge client goals with internal execution, ensuring campaigns are delivered on time, performance targets are met, and relationships grow long-term.

You’ll work closely with media buyers, creatives, and strategists to translate business objectives into actionable marketing plans that drive measurable revenue growth for our clients. This is a client-facing role ideal for someone who combines strong communication skills with performance marketing knowledge and a commercial mindset.

About us:

BM Digital is a tech-enabled growth firm helping leading brands scale profitably and predictably. We combine full-service performance marketing with proprietary tech, including:

A creator marketplace managing over 80,000 influencer partnerships monthly

An AI-powered platform to streamline discovery, outreach, and whitelisting

Proven playbooks in influencer marketing, paid media, performance creative, and CRO

We’re trusted by 100+ high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 70+ growth operators, analysts, and creatives manages over $200M in annual media spend and drives meaningful bottom-line impact for our partners.

BM Digital is not just an agency. We’re a scalable growth platform with a strong performance guarantee, a track record of results, and a culture built for A-players.

Responsibilities:

• Manage a portfolio of e-commerce client accounts and act as their primary point of contact
• Build and maintain strong client relationships focused on retention and growth
• Understand client business models, KPIs, margins, and growth targets
• Coordinate internal teams to execute campaigns across paid media, creative, email, and other channels
• Lead client calls, performance reviews, and strategic planning sessions
• Monitor campaign performance and translate data into clear insights and recommendations
• Identify upsell and cross-sell opportunities aligned with client goals
• Ensure deliverables are completed on time and meet quality standards
• Proactively troubleshoot issues and communicate solutions quickly
• Prepare reports, presentations, and strategic roadmaps

Requirements:

• 3+ years experience in account management, client success, or marketing strategy (agency experience preferred)
• Strong understanding of digital marketing channels (Meta, Google, email, CRO, etc.)
• Experience working with e-commerce brands or DTC businesses
• Excellent communication and presentation skills
• Analytical mindset with ability to interpret performance data
• Strong project management and organizational skills
• Ability to manage multiple clients and priorities simultaneously
• Commercial awareness and results-driven thinking
• Proficiency with reporting tools, dashboards, and project management systems
• Fluent English 

Additional details:

• This is a full-time, remote position
• The annual compensation range is $45K-85K USD depending on experience